FAQ - Frequently Asked Questions


Generally

What is Hurriya?

Hurriya is a brand for handmade products from Palestine. We work directly with local artisans, small manufacturers and producers and sell their work worldwide.

What does "Hurriya" mean?

Hurriya means "freedom". The name stands for self-determination, dignity, and honest work.

Where are the products manufactured?

Our products are made in Palestine, including in Nablus, Hebron, Jerusalem, Bethlehem, and the Dheisheh Camp. Shipping is handled from Germany via our fulfillment center.


Payment & Security

What payment methods do you offer?

We accept common payment methods such as credit card, PayPal, Klarna and other options that are displayed at checkout.

Is my data secure?

Yes. Your data will be treated confidentially and used exclusively in accordance with our privacy policy.


Returns & Exchanges

Can I return my order?

Yes. You can return your order within 14 days of receipt, provided the goods are unused and in their original condition.

Do you offer an exchange policy?

Yes. An exchange is possible, provided the desired item is available. Please contact us beforehand.

Who pays for the return shipping?

The buyer bears the costs for return shipping, unless there is an error on our part.

What happens if goods are damaged?

If an item arrives damaged, please contact us immediately. We will find a fair solution.


Ordering & Shipping

Where will my order be shipped from?

Shipping is handled from Germany via our fulfillment center. This allows us to guarantee fast and secure worldwide shipping.

Which countries do you deliver to?

We ship worldwide. Available countries are displayed at checkout.

How long does shipping take?

Delivery time depends on the destination country. Shipping within Germany usually takes a few business days, international shipping takes a little longer. See Shipping for more information.

Do I have to pay customs duties or import taxes?

Deliveries outside the EU may be subject to additional customs duties or taxes. These are the responsibility of the buyer.

How much are the shipping costs?

Shipping costs are calculated based on your location and the items in your order. You will always see the shipping price before completing your purchase. See Shipping for more information.

Products & Handicrafts

Are all the products handmade?

Yes. All our products are traditionally handcrafted. Slight variations in color, pattern, or shape are part of the craftsmanship and make each piece unique.

Why do products sometimes look slightly different?

Since these are handcrafted, unique pieces, slight variations may occur. This is not a defect, but a sign of genuine handcraftsmanship.

Are the kufiyas authentic?

Yes. Our keffiyehs are made in a historic textile factory in Nablus. They are authentic Palestinian keffiyehs, not mass-produced.

What is Tatreez?

Tatreez is a traditional Palestinian embroidery art passed down through generations. Each piece tells a story and is handmade.

Is the olive wood sustainable?

Yes. The olive wood used comes from sustainably managed olive groves. No trees are felled solely for wood processing.


Community & Collaboration

Does Hurriya collaborate with associations or initiatives?

We support artists, initiatives and organizations that deal with Palestine and its culture.

Are there any discounts for clubs or special offers?

We offer special rates for associations and initiatives with a connection to Palestine, subject to prior arrangement. Please contact us.


Contact

How can I reach you?

You can reach us anytime by email at: support [at] hurriya-ps.com. We strive to answer all inquiries promptly.