We want you to be happy with your order from Hurriya. That is why you can return your order within 30 days of receiving it.

How to Make a Return
Please contact us before returning your order at:

support[at]hurriya-ps.com

Please provide your first and last name as well as your order number. We will then send you all the information you need for your return.

Exchanges
Direct exchanges are not possible. Please return the item and place a new order for the item you would like instead.

Damaged, Defective or Incorrect Items
If your item is damaged, defective or you received the wrong item, we are sorry.

Please contact us before returning the item and send us a short description of the issue along with clear photos, if possible. We will review your claim as quickly as possible and find an appropriate solution.

Returns
Please send returns to:

Einversand.de | Hurriya
Am Großen Stein 5
32051 Herford
Germany

Please include a note with your order number so that we can clearly identify your return.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been fully processed.

Refunds & Shipping Costs
Once your return has been received and inspected, the refund will be issued to your original payment method. Returns are usually processed within 5 to 10 business days of receipt.

For regular returns from Germany or the EU, we will refund the purchase price as well as the original standard shipping costs. You are responsible for the cost of returning the item.

In the event of a valid claim, for example due to a defective, damaged or incorrectly delivered item, the necessary return shipping costs will also be reimbursed.

Orders Outside the EU
For regular returns from countries outside the EU, we will refund the purchase price. Original shipping costs and return shipping costs are generally non-refundable unless mandatory applicable law requires otherwise.

Import duties, customs charges, taxes or other fees imposed by the destination country are not determined or collected by Hurriya and are the responsibility of the recipient. Amounts already paid to customs authorities or shipping carriers cannot be refunded by Hurriya, as these payments were not made to us.

Handmade Products
Our products are handmade in Palestine. Small variations in colour, pattern, embroidery, weaving, measurements or finish can be part of their handmade character and do not automatically constitute a defect.

Statutory Right of Withdrawal
Our voluntary 30-day return policy does not limit your statutory right of withdrawal or your statutory warranty rights.

For further information, please see our Refund Policy.